TERMS AND CONDITIONS
HOW THE SERVICE WORKS?
We are a stitching / designing service provider offering an online platform to place your order by choosing the design & patterns required for the dress material you give us for stitching. We will then pick this dress material from your doorstep along with a perfectly fitting garment for measurement purposes. We a team of highly skilled tailors and designer stitch your dress material as per your order with the same measurement as per the measurement dress. We will do a quality check at our end subsequently to ensure the product has been executed as per your order and measurement and deliver back to you.
ORDER PLACEMENT AND FINANCIAL TERMS
ONLINE PAYMENT AND CASH ON DELIEVRY
CANCELLATIONS AND REFUNDS
Cancellation of any order is permissible before the product enters the production stage. In case if smartbobbins services are used for purchase of fabrics and other raw materials to be used in the order, cancellation is permissible prior to the purchase of such materials. No cancellations will be allowed once the product is in production or fabric has been purchased.
A. As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.
B. However, in the unlikely event we are unable to deliver stitching service to you; we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such, an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
C. If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is cancelled.
D. We reserve the sole right to cancel your order in the following circumstance:
i. In the event of the designated address following outside the serviceable area offered by us.
ii. Failure to contact you by phone or email at the time of confirming the order booking.
iii. Failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or
iv. Failure due to reasons beyond our control or attributable.
A. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:
I. Cancelling your order due to:
(a) Your delivery location following outside our serviceable areas;
(b) Failure to contact you by phone or email at the time of confirming the order booking;
B. Our decision on refunds shall be at our sole discretion and shall be final and binding.
C. Any damage to the material to be stitched / the measurement dress provided by you before we deliver those back to you, our maximum liability will be Rs. 500 only irrespective of the cost of the material to be stitched / the measurement dress.
In case of payment at the time of delivery, you will not be required to pay for:
A. Wrong order being delivered; or
B. Items missing from your order at the time of delivery.
All orders at smartbobbins are customised as per your choice of design, style and fit. Since these products are unique to you, return or refund of the product is not permissible.
If the delivered product is not as per the order specification, "Smartbobbins" shall arrange for reverse pick up of the product, get it altered and re-delivered at no additional charge. However, if the product needs to be altered because of customer change of mind or alterations to the customer's body measurements during the course of the order, the customer has to bear the charge of alteration and logistics.
TERMS OF SERVICE
You agree and acknowledge that we shall not be responsible for:
A.The stitching services provided, but not limited, delivering stitching service orders suiting your requirements and needs;
B. Services not being up to your expectations or leading to any loss harm or damage to you;
You may not be able to avail our Services if your location is outside our current serviceable areas. We will keep you informed of the same at the time of confirming your order booking.
You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order.
You order will be only delivered to the address designated by you at the time of placing the order on the Services. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion. You shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorisations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding. You understand that our liability ends once your order has been delivered to you.
TERMS FOR THE SERVICES WE PROVIDE
A. You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the goods purchased from the Services.
C. Free alterations post delivering the stitched products to you will be carried out if the request comes within 7 days of the date of delivery. If the request comes after 7 days of the date of delivery, alterations charges are applicable.
All alterations post delivering the stitched products to you would need a minimum of 5 days to deliver it back to you. It may exceed depending upon the alterations needed. You agree that the Services shall be provided by us only during the working hours of the relevant Vendors.
The services may be under constant upgrades, and some functions and features may not be fully operational.
You acknowledge that third party services are available on the site. We may have formed partnerships or alliances with some of these third parties from time to time in order to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time we are making any representation or warranty regarding any third party's services nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third party's / vendors services.
While the materials provided on the services were prepared to provide accurate information regarding the subject discussed, the information contained in these materials is being made available with the understanding that we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any service offered or described herein. In no event shall we be liable to you or any third party for any decision made or action taken in reliance on such information.
The information provided hereunder is provided "as is". We and / or our employees make no warranty or representation regarding the timeliness, content, sequence, accuracy, effectiveness or completeness of any information or data furnished hereunder or that the information or data provided hereunder may be relied upon. Multiple responses may usually be made available from different sources and it is left to the judgement of users based on their specific circumstances to use, adapt, modify or alter suggestions or use them in conjunction with any other sources they may have, thereby absolving us as well as our consultants, business associates, affiliates, business partners and employees from any kind of professional liability. We shall not be liable to you or anyone else for any losses or injury arising out of or relating to the information provided on the services. In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for any decision made or action taken by your reliance on the content contained herein.
TREATMENT OF INFORMATION PROVIDED BY YOU
GOVERNING LAW AND DISPUTE RESOLUTION